Hi, I'm Sid.

Versatile Assistant & Solutions Expert

Welcome to my portfolio of work. I’m a freelance Virtual Assistant, Customer Service Specialist, Graphic Designer, and Social Media Manager dedicated to delivering impactful, creative solutions.

Who I Am & What I Do

Hi, I’m Sidney Voltaire Bernal, but just call me Sid.

I’m a Virtual Assistant, Customer Service Specialist, Graphic Designer, and Social Media Manager with a human-centered, results-driven approach. Based in Iligan, Philippines, I’ve helped healthcare clinics, startups, and BPOs streamline operations, enhance customer experiences, and build their brand presence.

With a Psychology degree from MSU-IIT, I bring a deep understanding of human behavior into my work, whether it’s crafting visuals that connect or providing empathetic customer support. My strengths? Empathy, creativity, and problem-solving.

Beyond work, I’m passionate about art, science, medicine, and technology - anything that sparks innovation.

Tara! Let’s build something great together!

ATS-friendly CV

Virtual Assistant (Healthcare/Medical)

Provided virtual assistance to healthcare professionals, managing appointment scheduling, patient inquiries, and administrative tasks to ensure smooth clinic operations. Handled electronic medical records (EMR), email management, and HIPAA-compliant data handling to maintain confidentiality and efficiency. Assisted in coordinating patient follow-ups and streamlining daily workflows. Leveraged strong organizational skills, attention to detail, and excellent communication to support healthcare providers in delivering quality patient care.

Mastery: Google Suite, Slack, Airtable, Canva, Microsoft 365, ChatGPT, Meta Suite, eClinicalWeb, Covermymeds, Availity, Calendly, Asana

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Customer Service Representative

Handled technical support, billing assistance, and sales for a telecom account in a BPO setting. Resolved complex issues, ensured accurate billing, and recommended products to enhance customer experience. Utilized problem-solving skills, empathy, and sales expertise to drive satisfaction and retention.

Mastery: Inbound/Outbound Call, Avaya, Microsoft 365, Workday, Bill Processing, Mobile Sales, Einstein360, Mercury, Oracle/ACSR, oneCTI

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Social Media Manager

Managed social media marketing, content creation, and customer engagement for a local artist and businesses in the food industry. Developed brand identity through graphic design and strategic promotions, increasing online visibility and audience interaction. Handled inquiries, optimized engagement strategies, and leveraged design and marketing skills to enhance brand presence and customer loyalty.

Skills: Facebook, Instagram, Tiktok, X, Meta Ads, Google Suite, Reddit Management, Slack, Airtable, Canva, Hootsuite, Telegram, Metricool, Google Ads, Whatsapp

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Graphic Designer

Designed visual content, branding materials, and marketing assets for businesses across various industries. Created logos, packaging, and social media graphics to enhance brand identity and engagement. Utilized Adobe Photoshop, Canva, and UI/UX principles to develop compelling designs that align with client goals. Applied creativity, attention to detail, and technical expertise to deliver visually impactful solutions.

Skills: Canva, Adobe Suite (Photoshop, Premiere, Illustrator), Dall-E, Vegas Pro, Capcut, Davinci Resolve, Systeme.io, Mobirise

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How I Made An Impact

Di Wu

Operations - Dubsmash

"Sidney was communicative, thorough, and brought a positive attitude to his work. A great part of our team!"

Zaidel Godinez

Supervisor - Concentrix, Xfinity Account

"Sid was one of my most dependable agents at Concentrix. Handling the high-pressure Xfinity account, he consistently delivered with patience, empathy, and professionalism. He quickly mastered our systems, resolved issues efficiently, and maintained excellent call quality. Sid was a total badass, his positive energy uplifted the entire team, and he always brought his A-game."

Dr. Lilibeth Imperial, OD

Optometrist - Imperial Specsaver Optical Clinic

"Even in a short time, Sid proved to be a reliable and quick learner. He handled patient inquiries with care and professionalism, making my workflow so much smoother. Truly grateful for his help!"

Majoy Sulog

CEO and Make Up Artist - Alchemy By Majoy

"Sid has been amazing at bringing my brand to life! From designing beautiful graphics to managing my social media, he made everything look polished and professional. He truly understands my vision and works with so much care and creativity. I'm beyond grateful for his dedication, may Allah bless him with more success, In shaa Allah."

Hi, I'm Sid.

Versatile Assistant & Solutions Expert

Who I Am & What I Do

What I've Worked On

Virtual Assistant (Healthcare/Medical)

Customer Service Representative

Social Media Manager

Graphic Designer

How I Made An Impact

Di Wu

Operations - Dubsmash

Zaidel Godinez

Supervisor - Concentrix, Xfinity Account

Dr. Lilibeth Imperial, OD

Optometrist - Imperial Specsaver Optical Clinic

Majoy Sulog

CEO and Make Up Artist - Alchemy By Majoy

Who Am I Affiliated With?

Mindanao State University - Iligan Institute of Technology

BloggyMary Group

Pinas Safe Spaces

Philippine Red Cross

Psychological Association of the Philippines

Mindanao State University at Naawan

Where To Contact Me

Phone

Email

Address

Instagram

@sidrnl

Facebook Messenger

Sid

LinkedIn

Sidney Voltaire Bernal

Whatsapp

+639700757565

Line

@sidbernal

Viber

+639352652009

Or alternatively, send me a message below:

Driven by passion and fueled by caffeine. If you think I’m the right fit for your vision, don’t hesitate to reach out. Let’s create something amazing together.